After-Sales Service

Please read our After-sale Service Policy.  You can also contact us via email for more details on the warranty process at service-usa@xgimi.com. For projectors bought from authorized resellers, please contact the relevant sales channels for further information.

Within warranty, XGIMI is liable for maintenance services. Please contact us at service-usa@xgimi.com with the verified information below:
- 12-digit serial number (you can find it on the bottom of the unit).
- Invoice or receipt, including purchasing platform/date/Order ID.
- Detailed description of the issue.

You can find the 12-digit serial number on the bottom of the machine (You may need to open the bottom cover if using MoGo Pro+, Halo, or Halo+).

For purchases made on the official XGIMI website, please read our After-Sales Service Policy.For purchases not made directly on the official XGIMI website, please contact the retailer or online platform used for refunds and exchanges.

Please contact service@xgimi.com first for detailed guidance on returns and exchanges. Once the returned item arrives at the XGIMI warehouse for inspection, we will begin the refund or exchange process.

Please note that returns can take up to 7 business days to be processed, and all returned items are verified and inspected by our team. Once we confirm your return, the refund processing time from XGIMI's side is always 24 hours. Since different payment methods have different processing times, the refund time depends on your bank's official processing time.

Please see the following refund processing times as a reference:

No. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product. If the customer does not return the gift, XGIMI will deduct the gift value amount from the refund.