XGIMI Customer Care
Pre-Sale Support
Sometimes payments do not process due to a number of potential reasons, including:
1) Billing address issues: You may have accidentally entered an incorrect or incomplete billing address associated with the card used for purchasing.
2) Card/payment issues. You may have an expired card, accidentally entered the wrong card number, CVV, expiration date. etc. Check your card information again prior to submitting your order.
It depends on your payment method. If you are paying for your order with an international bank card, the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge foreign conversion fees. Please contact your bank or credit card issuer for any questions regarding these fees.
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Can't reach us above? Contact our team directly at service@xgimi.com.
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